THE PEOPLE & OPERATIONS RESET™
(90 DAYS)
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PHASE 1: DIAGNOSE
People & ops audit
Staff + manager interviews
Culture + communication review
Scheduling + labor analysis
Clarity across roles, expectations and gaps
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PHASE 2: STABILIZE
Leadership communication protocols
Accountability frameworks
Progressive discipline system
Manager scripts (custom to your business)
Operations clean-up
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PHASE 3: LEAD & SCALE
Weekly coaching calls
Business playbook (custom, simple, usable)
Hiring process overhaul
Onboarding process
Crisis support + real-time language coaching